Terms & Privacy
If you have any question or need help with your account, you may contact us.
At Peonyandme.com, we want you to be satisfied with your online purchase.
If you are not completely satisfied, you may return your purchase by following the guidelines below:
Within 30 days of purchase
Peonyandme.com will accept returns of unwashed, unworn, undamaged or defective merchandise. We will issue a refund for all unused and undamaged products returned within 30 days of purchase. Refunds must be accompanied by the original receipt and will be made in the form of the original payment.
All products must be returned in its original packaging (when possible) and with all accessories to ensure a full credit.Return labels and tracking
Peonyandme.com will gladly honor a one-time price adjustment if an item is marked down within 14 days of placing your order. You must contact us via phone at 1.800.241.1492 or send us an e-mail at support within the 14 day window. The difference will be refunded to your original form of payment.
To exchange an order, please return your original item(s) using our prepaid return label and place a new order online.
Easy Returns by Mail
Simply affix the included prepaid Newgistics return label and take it to your nearest authorized USPS facility or drop off location.
For replacement return labels, please visit http://returns.peonyandme.com or contact us via email at support with details about the items that you need to return. We will gladly send you a label via e-mail shortly after.
Refunds for items returned within 30 days will be issued in the same form as the original payment. PayPal purchases will be refunded to your PayPal account.
If for any reason you are not satisfied with your purchase, please contact us with your order number, the item(s) you wish to return, and return reason at firstname.lastname@example.org.
We will then provide you with further instructions on getting a Return Merchandise Authorization form approved and details on where returns should be shipped to. Refund amounts for returned items will be credited to you by our partner BorderFree in the same currency and using the same exchange rate as your original order. Refunds on international orders include duties, taxes and tariffs, but do not include original shipping costs. A refund will be applied to your account upon receipt and verification of the merchandise at the BorderFree international hub.
Returns sent without the required documentation may not be refunded the full amount.
Thank you for shopping at peonyandme.com!